The website introduction to different housing options was excellent. Communication during the booking process, the checking in, and contact during our stay was excellent. The check out process was also quite efficient. We were mostly concerned on the location of the accommodation to our office. The location was perfect. We knew of other rentals that had more esthetic qualities, better layout, etc. But the rental was very spacious and the kitchen appliances were adequate. The garden was beautiful and really added to the experience.
Rene, the gardener and the handyman were always available. This was a “new“ old rental, so some maintenance, such as the hot water heater, needed repair, but this was done quickly. Excellent experience. We were very satisfied. We have recommended you and will do it again.
Francesca also assembled a fantastic, useful guide for Panajachel. Loved the flowers on arrival. “In our 15 years of visiting Lake Atitlan and Panajachel we have stayed at many rentals. Rene and Francesca have created a marvelous service by combining their local knowledge of the area and the desires of visitors.